We sometimes call that “journifying” the journey-taking an amorphous or scary process and breaking it down into tangible, predictable steps. Receive a firmer diagnosis, which can lead to getting: instructions for home care, an outpatient procedure, a prescription, a follow-up appointment with a general practitioner or specialist, or admission to the hospital.Īs you lay out every step, ask yourself how you might cost-effectively innovate and turn the ordinary experience into something extraordinary.īecause emergency health care is often high-anxiety, we’ve discovered that patients are calmer if you spell out only the journey ahead.Undergo additional blood tests, X-rays, and so forth.See the doctor for an assessment and sometimes preliminary diagnosis. ![]()
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